🚚 Shipping Policy
🚚 Fast & Reliable Delivery Across Europe | Free Shipping Available
Thank you for shopping with Desi Rashan. We are committed to delivering your order quickly, safely, and reliably across Europe.
📦 Order Processing Time
- All orders are processed within 1–2 working days
- Orders placed on weekends or public holidays will be processed on the next working day
🚛 Delivery Time
- Estimated delivery time: 2–5 working days within the EU
- Delivery times may vary slightly depending on your location
🌍 Shipping Coverage
We currently ship within the European Union only.
Countries include:
- Austria
- Germany
- France
- Netherlands
- Belgium
- Italy
(More countries may be added soon)
🚚 Shipping Partners
We work with trusted delivery partners to ensure reliable service:
- DPD
- DHL
- Austrian Post
- GLS
The courier is selected based on your location for the fastest delivery.
💶 Shipping Charges
Shipping costs depend on:
- Delivery country
- Order value
- Total weight
👉 The exact shipping cost will be calculated and shown at checkout.
🎁 Free Shipping
We offer free shipping based on order value and weight:
- For every €39 spent, you receive 1 free shipping allowance (up to 31kg)
Example:
- €39 → Free shipping up to 31kg
- €78 → Free shipping up to 62kg (2 parcels)
⚖️ Weight & Parcel Limits
- Maximum weight per parcel: 31kg
- Orders exceeding this weight will be split into multiple parcels
- Additional parcels may incur shipping charges
📍 Order Tracking
Once your order is shipped, you will receive a tracking link via email to monitor your delivery in real time.
⚠️ Delivery Issues
Please ensure that your shipping details are correct and that someone is available to receive the order.
Delivery may fail due to:
- Incorrect or incomplete address
- Wrong phone number
- Recipient unavailable
- Inaccessible delivery location
👉 Re-delivery charges may apply in such cases.
💥 Damaged or Lost Shipments
If your order arrives damaged or is missing items:
- Take clear photos of the package and items
- Email us at office@desirashan.com with your order number
We will resolve the issue as quickly as possible.
🧾 Customs & Duties
Since we ship within the EU, no additional customs duties apply.
📞 Customer Support
If you have any questions regarding shipping, please contact us:
- 📧 Email: office@desirashan.com
- 📞 Phone / WhatsApp: +43 664 6498118