🚚 Shipping Policy – Desi Rashan
📦 Order Confirmation & Dispatch
Once your order is successfully placed, we will process and dispatch it within 1–2 working days.
After dispatch, you will receive a shipment confirmation email from orders@desirashan.com containing your tracking details.
🚛 Shipping & Delivery
We deliver across the European Union using trusted courier partners:
- DPD
- DHL
- Austrian Post
- GLS
The courier service will be selected automatically based on your delivery location to provide the fastest and most reliable delivery experience.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking link by email so you can monitor your delivery in real time.
📦 Delivery Responsibility
Customers are responsible for ensuring availability to receive the delivery.
Delivery may not be completed due to:
- Incorrect shipping address
- Incorrect phone number
- Incomplete or inaccessible address
- Recipient unavailable at delivery time
- Unsafe delivery conditions
Please note: Additional re-delivery charges may apply in such cases.
💥 Damaged or Missing Items
If your order arrives damaged, incomplete, or missing items:
- Take clear photos of:
- The outer packaging
- Damaged or missing products
- Email us at info@desirashan.com
- Include your order number
We will review and resolve the issue as quickly as possible.
🌍 Shipping Coverage
We currently deliver within the European Union only.
At this time, we do not offer international shipping outside the EU.
💶 Customs, Duties & Taxes
For orders delivered within the European Union, no additional customs duties apply.
For exceptional cross-border cases, any applicable customs charges or taxes remain the responsibility of the customer.
🚚 Shipping Charges
Shipping charges are automatically calculated at checkout based on:
- Delivery country
- Order value
- Total parcel weight
The final shipping cost will be displayed before payment.
🎁 Free Delivery Policy
We offer free delivery based on order value and parcel weight.
Free Shipping Allowance:
For every €49 spent, you receive 1 free shipping allowance (up to 31kg).
Each allowance covers one parcel only.
Examples:
- €49 → Free shipping for 1 parcel (up to 31kg)
- €98 → Free shipping for 2 parcels (up to 62kg total)
- €147 → Free shipping for 3 parcels (up to 93kg total)
⚖️ Weight & Parcel Rules
- Maximum parcel weight: 31kg
- Orders above 31kg may be split into multiple parcels
- Additional parcels may incur shipping charges if not covered by free shipping allowances
🔄 Order Changes & Adjustments
If your order changes after placement (for example: an item becomes unavailable or is removed):
- Free shipping eligibility may be recalculated
- Additional shipping charges may apply if the updated order no longer meets the free shipping requirements
You may choose to:
✔ Add additional items
✔ Continue with the updated order
✔ Cancel the order
We will always inform you before proceeding.