Widerrufsrecht
🔄 Returns & Refund Policy
At Desi Rashan, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.
⏱️ Return Period
You have the right to request a return within 14 days from the date of delivery.
After this period, we are unable to process returns or refunds.
✅ Eligible Return Reasons
Returns are accepted only if:
- The product is damaged during delivery
- The product is defective or not suitable for consumption at the time of delivery
⚠️ Return Conditions
To be eligible for a return:
- The item must be unused
- It must be in the original packaging
- It must be returned in the same condition as received
🚫 Non-Returnable Items
Due to the nature of food products, the following items cannot be returned:
- Opened or used products
- Products with broken seals
- Items close to or past their best-before date (if disclosed)
- Products purchased on sale or special promotion
💶 Refund Process
Once your return is received and inspected:
- You will receive an email confirmation
- If approved, your refund will be processed within 5–7 working days
- Refunds are issued to the original payment method
📦 Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Take clear photos of the product and packaging
- Contact us within 48 hours of delivery
- Email: office@desirashan.com
We will arrange a replacement or refund.
🚚 Lost or Damaged Packages
If your order is lost or damaged during transit:
- We will either resend the order or
- Issue a full refund, depending on the situation
🔁 Exchanges
We only replace items if they are:
- Damaged
- Defective
To request an exchange, contact us at:
📧 office@desirashan.com
📮 Return Shipping
To return your product, please contact us first for instructions.
Return address:
Desi Rashan (IndoAus Handels & Logistics GmbH)
Pischeldorfer Straße 53
9020 Klagenfurt am Wörthersee
Austria
💡 EU Consumer Right
Under EU law, customers have the right to withdraw from their purchase within 14 days without giving any reason.
However, this right does not apply to:
- Sealed food products once opened
- Goods that are not suitable for return due to health protection or hygiene reasons