AGB
1. General Information
These Terms of Service govern all orders and purchases made through the website:
The seller is:
IndoAus Handels & Logistics GmbH
Pischeldorfer Straße 53
9020 Klagenfurt am Wörthersee
Austria
Email: office@desirashan.com
Phone: +43 664 6498118
2. Scope
These Terms apply to all orders placed by consumers and businesses via our online store.
3. Contract Conclusion
- The product presentation in our online store does not constitute a legally binding offer.
- By placing an order, you submit a binding offer to purchase.
- The contract is concluded once we confirm your order via email.
4. Prices & Payment
- All prices are shown in Euro (€) and include applicable VAT.
- Shipping costs are calculated separately and displayed at checkout.
We accept the following payment methods:
- Credit/Debit Card
- PayPal
- Shopify Payments
5. Delivery
- Delivery is made within the European Union only.
- Estimated delivery time: 2–5 working days
- Delays may occur due to unforeseen circumstances
6. Right of Withdrawal (EU Consumers)
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day you receive the goods.
To exercise your right, contact:
📧 office@desirashan.com
7. Exclusion of Withdrawal
The right of withdrawal does not apply to:
- Sealed goods that are not suitable for return due to health protection or hygiene reasons once opened
- Food items that are perishable or have a limited shelf life
8. Returns & Refunds
Returns are accepted only if:
- The product is damaged
- The product is defective
Refunds are processed within 5–7 working days after approval.
9. Liability
We are liable for damages only in cases of:
- Intentional misconduct
- Gross negligence
We are not liable for indirect damages or losses.
10. Data Protection
Customer data is processed in accordance with our Privacy Policy.
11. Governing Law
These Terms are governed by the laws of the Republic of Austria, excluding the UN Convention on Contracts for the International Sale of Goods.
12. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR):
👉 https://ec.europa.eu/consumers/odr/
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board.